Practical Information

Once you have made your holiday reservation, please log in to our online portal to check the details of your trip and make sure everything is as it should be. If anything is incorrect, please let us know straightaway so any necessary changes can be made as soon as possible.

The online portal will also allow you to take control of your booking and manage passenger details, add details of any specific dietary requirements and any extras required for your trip, as well as make payments.

It is important that we have all passenger names and dates of birth at least 4 weeks prior to departure.

Please also let us know if anyone in your group has any specific dietary requirements (allergies/intolerances).

Ski Miquel now supports Open Banking for payments - Read more about it here

Balance payments must be made no later than 10 weeks prior to departure. You can check the amount you need to pay on your booking in our online portal.  If you don't have the booking reference, please ask your party leader to provide it to you.

You can also pay by card if you prefer. However, please note we incur service charges on all card transactions, which we would ideally prefer not to pay so we can continue to keep our holiday prices as low as possible.

Please also be assured that our ATOL (1694) gives you financial protection in the unlikely event of company failure.

For further information, please see our terms & conditions.

We would recommend that you purchase any lift passes and/or equipment rental through us prior to departure, as it will guarantee our published prices and should give you a discount on the public rates, and it will also help to ensure smooth and efficient delivery for you in resort.

You can find further details on our extras prices page, and you can add any extras you need via our online portal.

Payment for ski carriage is now being rigorously enforced by the airlines, so if you are taking your own equipment with you then please add ski carriage as an extra through our online portal, as airlines may refuse carriage of skis or snowboards that have not been pre-booked.

Please note that ski carriage is limited on some flights, so may not always be possible. There is also a weight limit, so please check this.

Also note that if ski carriage is not pre-booked, then you are likely to incur penalty charges imposed by the airlines at the airport.

All flight and transfer information can be found on our dedicated Flights & Transfers page.

Information on baggage allowances for our ski flights can be found here:  https://www.skimiquel.co.uk/information-pages/baggage-allowances

Please note the airlines will have certain requirements if you wish to take an avalanche rescue backpack onboard with you on the flights, so please contact us if you require further information about this.

Please ensure that your passport is valid for entry into your destination country and for your return to the UK, as it is important to be aware that passports must be valid for a minimum period beyond the time of your intended stay in the destination country.

If you are using a British passport to travel to the EU, your passport must be valid for at least 3 months from the date you intend to leave the EU, and your passport should also have been issued within the previous 10 years upon the date you arrive in the EU - This means that if your passport was issued more than 10 years ago, then you will need to renew it before you travel to the EU.

You can find further information about passport validity and check if you need to renew your passport on the UK government website.

Please note it is your own responsibility to ensure you comply with the entry requirements for your destination country/countries prior to departure, and for returning to the UK. The best source of information for this is the Foreign Office advice on the UK government website, which is regularly updated and can be found here:  https://www.gov.uk/foreign-travel-advice

The EU has now introduced the Entry/Exit system (EES), a new digital border control system which changes the requirements for British nationals travelling to the EU and is intended to replace the need for manually stamping passports to help border staff process travellers more efficiently.

The EES was introduced with effect from 12 October 2025.  This will apply to most short-stay travellers who are non-EU nationals, so if you are travelling to a country in the Schengen area using a UK passport, you may be required to register your biometric details when you arrive in the country, including fingerprint and facial scanning (children under 12 are exempt from fingerprinting).

Please note that this may result in longer processing times at passport control during the rollout of the new system.

You can find further information on the following websites:

https://www.gov.uk/guidance/eu-entryexit-system

https://travel-europe.europa.eu/en/ees

Please note we do not issue tickets or boarding passes and you will not normally be required to check in online, unless you are advised otherwise - Simply check in at the airport with your passport and you will then be allocated your seats and given your boarding passes.

Upon arrival at your departure airport (Gatwick or Manchester), please introduce yourself to our airport rep near the check-in desk so they know you are there, and they will be able to help you at check-in, if required.

Upon arrival at your destination airport, and after you have collected your luggage, you will be met by our Resort Manager or Rep in the Arrivals hall. Please introduce yourself so they know you have arrived safely, and you will then be directed to the transfer coach. Please make sure you get on the correct coach!

Skis and snowboards are sometimes delivered outside the normal baggage reclaim area. Please note you are personally responsible for ensuring all your baggage has been put onto the correct coach. If your luggage does not appear in the baggage reclaim area, please let our Resort Manager or Rep know and they will be able to assist you so that your luggage can be traced.

Please note we operate shared transfers to and from most of our resorts. We try to ensure that flights from different airports arrive and depart at similar times, but you may have a wait at the airport, either after landing on the outward journey, or on the return journey.

The coach transfer will usually take between 1.5 and 3 hours, depending on the distance from the arrival airport to your destination resort, plus traffic and weather conditions. The coach will not normally stop on the way, and please note consumption of alcohol is not permitted on the coach.

Information about your destination resort will be provided by our Resort Manager or Rep on the transfer coach. Rental equipment will usually be collected on the afternoon/evening of arrival in resort, or early the following morning if the transfer should happen to be delayed for any reason.

The ambience in our chalet-hotels is very informal, and the help and co-operation of all our guests will contribute towards a good atmosphere and a great holiday for everyone.

Bath towels and hand towels are provided in all our chalet-hotels, but please note that hairdryers are not provided.

Our staff will normally make the beds and clean the rooms at least once during the week, and we simply request that our guests tidy their own rooms to facilitate this. For environmental reasons, we do not normally change towels during the week, unless specifically requested.

Wi-Fi is provided in the lounge area of all our chalet-hotels. Please be aware that this can sometimes be intermittent, depending on usage.

Mealtimes are normally as follows:  Breakfast 8 - 9am / After-ski tea 4:30 - 5:30pm / Canapés 7pm / Dinner 7:30pm

Breakfast is a 'continental' style breakfast buffet, which includes bread, cereals, fruits, yoghurts, ham, cheese, juices, tea and coffee. We also offer a hot option, which is usually one form of eggs (scrambled, poached, fried or boiled), pancakes or porridge, and which varies each morning.

Our guests eat together in the evenings, usually meeting in the bar first to enjoy canapés and an aperitif. A bar service is available to our guests before and after dinner each evening, except on the staff day off. Please note that locally purchased drinks must not be consumed in the bar.

The evening meal will be a set menu consisting of 3 courses, which will be put up on a board in the morning so you know what you will be eating that evening. We also serve a cheese course at the end of each meal. If you have any specific dietary requirements (e.g. vegetarian, vegan, or any allergies/intolerances) then please let us know as soon as possible so we can make a note on your booking and advise our chef in advance.

Complimentary wine is served with the evening meal and will be made available during dinner service, up until the final cheese course is served, at which point glasses will be topped up before the bottles/carafes are taken away from the table. After dinner, all wine glasses and bottles/carafes must be left at the dining table and must not be taken into the lounge or seating areas.

Please note that tea and coffee is normally only served during breakfast and afternoon tea.

The chalet staff will have one day off in the middle of the week. Only breakfast will be served on the staff day off, and a meal out for that evening can be arranged at a local restaurant nearby if needed.

You may be asked to pay a refundable deposit for your room key, and please note that a charge will be made if you should happen to lose your key.

Due to government regulations, no smoking (or vaping) is permitted in any of our chalet-hotels.

Please note that our third party hotels will be operated and serviced by their own staff.

If there is anything that you are not happy with during your stay, please ensure that you inform our Resort Manager or Rep straightaway, as this will help us to resolve the issue as soon as we are able to.

Our Resort Manager will usually arrange a welcome meeting on the first evening, when they will provide you with various information about your destination resort. They will also be able to let you know the location of various amenities and services, including the following:

• Equipment rental shop
• Lift pass office
• Ski storage facilities
• Ski school meeting points
• Medical centre
• Pharmacy
• Banks and/or cash points
• Bars and restaurants
• Post office
• Valley bus services

A piste map can be found under ‘Ski Info & Extras’ on each of our resort pages:

Bad Gastein

Baqueira

Lauterbrunnen

Montgenèvre

Saalbach

Serre Chevalier

Tignes

Our ski hosting programme is for any guest of any age – All we ask is that any participants must be able to ski a blue run well and a red run comfortably. We cannot host a skier who is not competent, as the safety of our guests is our utmost priority.

We do not offer any instruction, so our ski hosting programme is not intended to be a substitute for ski school. We will usually have a steady group and a faster group, depending on numbers, and our ski host will tailor the day to the group's ability and the best snow.

Our ski hosting groups meet after breakfast, at around 9am. A morning break is normally planned into the route for around 11am, and both groups will tend to head for the same mountain hut so you can meet up with your friends, and in case you might wish to swap groups. A lunch stop is usually planned for around 1pm, and our ski hosts will endeavour to reserve a table in a mountain hut that will offer you good value and service.

Please note that our ski hosting is all on-piste and we do not provide any off-piste guiding.

You can find further information about our ski hosting programme here:  https://www.skimiquel.co.uk/service/we-ski-with-you/

Following Brexit, the European Health Insurance Card (EHIC) is being phased out and replaced with the Global Health Insurance Card (GHIC). Despite the name, the GHIC is currently only valid within EU countries, which is the same as the EHIC. If you currently have an EHIC that is still valid, you can continue to use this, but when your EHIC expires you should apply for a new GHIC. Both cards entitle you to medical treatment in the EU. However, neither is a replacement for travel insurance and you should ensure you have appropriate cover in place before you travel.

You can find further information on the NHS website.

Rented ski/snowboard equipment must be returned to the rental shop before 6pm on the day before you return home. Any loss or significant damage will be charged for by the shop, so please ensure you take good care of your rented equipment.

You must check the return journey details with our Resort Manager on the day before departure. Please be ready at the specified time, as we will not be able to wait. If you should happen to miss the transfer, you will need to organise your own transport back to the airport. Please note there is always the possibility that the scheduled departure time from resort may need to be brought forward in the event of heavy weather or traffic.

For guests staying in one of our partner hotels, every effort will be made to contact you, but please note it is not always possible to speak directly with all of our guests, so it is essential that you confirm with the hotel reception that there is no change to the return transfer departure time.

Guests are fully responsible for any loss or damage caused in our properties, or any loss or damage caused to ski/snowboard equipment.

You are also responsible for your own belongings, and for ensuring that your luggage is placed onto the transfer coach. We cannot be responsible for any luggage or personal items left behind in resort. If any left items are found and returned, you will be charged for the return postage costs.

Please ensure all members of your group are able to comply with the entry requirements for returning to the UK. The best source of information for this is the Foreign Office travel advice on the UK government website.

For information regarding flight times, etc, please see our dedicated Flights & Transfers page.

Please note that different airlines have different policies for carrying injured passengers, and the policy of Jet2 is that if you are unable to bend your leg for take-off and landing then you won't be allowed to travel on the flight, even if you have a 'Fit to Fly' certificate, as this could hinder passengers needing to evacuate in the event of an emergency. You can find further information on the Jet2 website.

If you should happen to sustain an injury whilst on your holiday and are unable to travel home on your flight, then you will need to contact your insurance company so that they can arrange an alternative flight home for you, so you must ensure that you have appropriate travel insurance in place before you travel.

Please join us on Facebook (@SkiMiquelHolidays) to keep up to date on our latest news, and please remember to like our page!

You can also follow us on Instagram (@SkiMiquelHolidays) and we would encourage you to share photos and videos from your holiday.

Please also visit our YouTube channel where you can find videos of all our resorts.

Additional information can be found on our FAQs page and if you have any further queries then please feel free to contact us.